Need Support Now?
What Kind of Support Can I Get?
To remain effective, your website can't stand still. Whether you need a simple content update or a completely new feature, Web Ideas is here to help. Our prepaid customer support packages give you flexible access to ongoing help with as little or as much as you need, when you need it. Or if you prefer, you can pay for support as you use it.
Our hosting and domain packages also include technical support to make sure your site stays up and running.
Our ongoing customer support helps you keep your site up to date. We can give you the knowledge and tools you need to make the changes yourself, or we can make the changes for you. The services we offer include:
- Adding new content, and updating or reformatting existing content;
- Helping you add images, video or other special kinds of content to your site;
- Implementing new features and making sure they work they way you want;
- Design changes - anything from a new logo to a complete redesign;
- Training for new or existing staff.
Our prepaid ongoing support plans give you the flexibility to get changes made to your site whenever you need them, and pay by the minute for the time you use. Prepaid plans start at $143 per hour, and your balance never expires. If you prefer, you can also pay for support as you go, at a rate of $77 per 30 minutes or part thereof.
Keeping Things Running
If your site is hosted on the Web Ideas hosting environment, the following kinds of technical support are included in the cost of your Hosting Support Plan:
- Ensuring the correct operation or connectivity of your website.
- Ensuring the correct operation or connectivity of any email residing on the Web Ideas hosting environment.
If your domain is registered via Web Ideas, the following kinds of technical support are included in the cost of your Domain Support Plan:
- Dealing with any problems with domains registered with us.
- Assisting with renewals for domains registered with us.
How Do I Get Support?
You can request support at any time via
- Web Ideas Helpdesk,
- or during business hours by calling (03) 8873-0088
After you lodge a request, you'll receive a ticket number and a link so you can keep track of how things are going.
We provide support during standard business hours: 9am to 5pm, Monday to Friday (excluding Melbourne public holidays). Target completion times vary depending on the scale of the request - however, urgent requests and hosting or domain issues are always dealt with as soon as possible.