What our customers say:

From the moment I engaged with Raie from Web-Ideas for my new website I knew I had the right business to implement my vision to bring Beyond the Lens Tours to life in a digital format. Raie was so engaging with a wealth of knowledge not only for the website but for other small business aspects for a new start-up that it was really pleasing to have someone who understood our needs. It was important to have the website really showcase the Lofoten region in all its stunning beauty and when the design team of Carina, Nikky and the build team took our vision from words on paper to the stunning end result of our live website we couldn’t have been more thrilled or excited with the outcome. I cannot recommend Web-Ideas highly enough for their vision, patience and excellent service from all members of their team, they nailed our vision and brought it spectacularly to life! Nothing was too small or trivial to achieve our amazing website. We love it beyond words. Thank you, Web-Ideas, as we continue on our journey together

Karen - Beyond the Lens Tours Pty Ltd

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Support Plans

Support Plans

Need Support Now?

What Kind of Support Can I Get?

To remain effective, your website can't stand still. Whether you need a simple content update or a completely new feature, Web Ideas is here to help. Our prepaid customer support packages give you flexible access to ongoing help with as little or as much as you need, when you need it. Or if you prefer, you can pay for support as you use it.

Our hosting and domain packages also include technical support to make sure your site stays up and running.

Making Changes

Our ongoing customer support helps you keep your site up to date. We can give you the knowledge and tools you need to make the changes yourself, or we can make the changes for you. The services we offer include:

  • Adding new content, and updating or reformatting existing content;
  • Helping you add images, video or other special kinds of content to your site;
  • Implementing new features and making sure they work they way you want;
  • Design changes - anything from a new logo to a complete redesign;
  • Training for new or existing staff.

Pricing

Our prepaid ongoing support plans give you the flexibility to get changes made to your site whenever you need them, and pay by the minute for the time you use. Prepaid plans start at $132 per hour, and your balance never expires. If you prefer, you can also pay for support as you go, at a rate of $77 per 30 minutes or part thereof.

Keeping Things Running

Hosting Support

If your site is hosted on the Web Ideas hosting environment, the following kinds of technical support are included in the cost of your Hosting Support Plan:

  • Ensuring the correct operation or connectivity of your website.
  • Ensuring the correct operation or connectivity of any email residing on the Web Ideas hosting environment.

Domain Support

If your domain is registered via Web Ideas, the following kinds of technical support are included in the cost of your Domain Support Plan:

  • Dealing with any problems with domains registered with us.
  • Assisting with renewals for domains registered with us.

How Do I Get Support?

You can request support at any time via

After you lodge a request, you'll receive a ticket number and a link so you can keep track of how things are going.

We provide support during standard business hours: 9am to 5pm, Monday to Friday (excluding Melbourne public holidays). Target completion times vary depending on the scale of the request - however, urgent requests and hosting or domain issues are always dealt with as soon as possible.