What our customers say:

THANK YOU! ... with massive gratitude for all that you have done to bring a resistant techy phobic coach up to the 21st century. An extra big thank you for Carina for your patience, kindness and understanding.

Jane - TiME to Grow Coaching & Consultancy

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Customer Support

Customer Support

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Ongoing Website Support

Your website is a dynamic business tool - the online version of your business.  When you make a change, you want this reflected in your website immediately.  The Content Management System gives you flexibility - you can make content changes yourself or we can make them for you.  This is covered by your monthly Hosting and Support Plan.  There is no time limit - simply call or email when you need assistance.

Making Changes

Our ongoing customer support helps you keep your site up to date. We can give you the knowledge and tools you need to make the changes yourself, or we can make the changes for you. The services we offer include:

  • Adding new content, and updating or reformatting existing content;
  • Helping you add images, video or other special kinds of content to your site;
  • Training for new or existing staff.

Additional Features

When you want to upgrade your website with a new design or new features, we can help with these too.  These are quoted at the time:

  • Implementing new features and making sure they work they way you want
  • Design changes - anything from a new logo to a complete redesign.

Hosting Support

WEB IDEAS websites are hosted on the WEB IDEAS hosting environment.  This is on Premium Australian Servers based in Sydney, Australia.  The following kinds of technical support are included in the cost of your monthly hosting and support plan:

  • Ensuring the correct operation or connectivity of your website
  • Ensuring the correct operation or connectivity of any email residing on the WEB IDEAS hosting environment.
  • An extensive backup system - if you think you have 'lost' some content, give us a call.  We can access backups and restore to a known date.

Domain Support

If your domain is registered via WEB IDEAS, the following kinds of technical support are included in the cost of your Domain Support Plan:

  • Dealing with any problems with domains registered with us
  • Assisting with renewals for domains registered with us.

Technical Support

Technical support for your website and hosting is always occurring.  Our industry is constantly changing and adjustments need to be made - that's what we do.  When the changes tip over into new technology, we create new website solutions to meet the new circumstances - such as the mobile-responsive websites that are now standard.  We are certainly guaranteed of interesting times! 

Do you have questions?  Call us on 03 8873 0000 or Request a Quote here.

Request a Quote